General Information
Customer Relations
Customer Relations Hotline:86-10-67126356
Email us your questions, comments and experience
Privacy Policy
At 56jewelry.com, we respect and protect our customers' privacy when we devote ourselves to providing excellent services and jewelry with good quality. Your personal information collected to offer better service for you is handled safely and responsibly. We have instituted politics intended to ensure that they are not sold or rented to other companies. The following are details of our privacy policy.
Quality , Selection and Value
As the leading jewelry manufacturer in China, We offer our customers outstanding service by bringing you the greatest selection of fine jewelry directly from our network without limits of sum and quantity. Unlike most online jewelers, we bypass the middlemen in the traditional distribution channels and pass on 75% savings to our customers .On our website, customers will get the widest selection of only the highest quality fine jewelry at low prices. We can deliver our products effectively to more than 220 countries and areas.
Cookies
To avoid the loss of information due to computer virus and spy software, we use cookie to record all information in customers' computers. There is no need for costumers to worry that they can not order goods normally when cookie is restricted.
Session
Session is used to identify costumers and record the information of costumers' shopping cart. T Therefore, others can not get the costumers' information. Furthermore, session clears them automatically when customers log out.
How Is The Information Used?
We may use your information in a number of ways, including the following: to institute sale and promotion plans:to send our emails or catalogs to our costumers about products..
Is The Information Shared?
The information gathered is used only inside our company. We provide more services for our costumers with their information and strictly control our internal staff’s visits to costumers’ information to avert their loss.
Will the 56jewelry.com privacy policy change?
We may change or enhance our policy to improve our service to you. If we do change our policy, we will note those changes on our Web site. A message will be displayed on our home page for a period of time that a change has been made. We also may send an e-mail describing the changes. You are welcome to refer to this policy each time you are considering making a purchase.
FAQ...
1 How to register?
A: You can register yourself to become our member, which is free of charge. Whatever you have filled will be protected properly. We provide relevant service upon you information. After your successful register, you may log in and order our products online immediately.
2 Can I change what I have ordered into other jewelry after placing an order online?
A: Yes you can, but you need to notify us before you remit! You also need to provide the ID of the jewelry before and after updating. We shall send e-mail to you the new ID for you to confirm .And we have to recalculate the delivery charge because the jewelry weight may be different.
3 How to pay?
A: Only foreign currency account number of Western Union and Bank of China are acceptable recently.
4 What should I do if the goods arrives damaged?
A: if your order has been damaged when you receive it, try to take a photograph of the package and express your refusal to accept it. In this case, please contact our customer service as promptly as possible.
5 Do your company send free samples?
A: We are afraid not. We couldn't send free samples. You are welcome to place a trial order to test the quality of our products.
6 How long dose it take to deliver the goods to our customers?
A: After your remittance is received and affirmed, we shall see whether or not finished products are available and send you and email to notify you of the time for delivery. Your order should reach you within 2-4 workdays via DHL.
7 If I want wholesale, can your company give me a discount?
A: Of course we give you a discount upon your order. The more you order， the more discount you will get. If you need more information about our specific discount policy, please contact our customer service by email.
8 Is the price expressed on your website as US Dollar?
A: Yes, but you can pay by Pounds, Euros with the same value.
9 Do you offer customized making?
A: Yes. You are welcome to send our customer service an email to give the detail of your special requirements.
10 Is there any sum or quantity limit?
A: Since larger order can help you save carriage, the minimum sum of your order is 100$. As we know, the less your sum is, the more expensive your freight will be, you are encouraged to place an order of over 100 USD. If it is below 100USD, the order cannot be submitted.
11 Whether does the customer need to pay the customs duty?
A: Yes. It is an international convention that the customer has to bear the tariff.
12 Can the necklace be lengthened or shortened?
A: Generally, our jewelry are made according to international standard size. Necklace is usually with the length of 16.5 to 17 inches but they can be lengthened a little bit upon your requirements. If they are made much longer than the standard ones, material fees will be charged.
13 how soon dose your company make the delivery after confirming the remit?
A: The order is usually delivered within 2-4 workdays. We inform you of the specific time promptly. If you have other questions about this issue, please contact our customer service by email.
14 Are the pictures the same as your real jewelry?
A: All jewelry pictures are made under the natural light, and uploaded online without being processed. They are nearly the same as the real jewelry.
15 Can I pay part of the remit first, and then the rest after receiving the goods?
A: We are afraid not. On the one hand, divided payment will only increase unnecessary expend for you. On the other hand, we are a company with a good reputation established around the world. If you are not so confident in shopping at our store, you are suggested to place a small order for the first time. After you confirm our credit, we may set up long-term cooperation with each other.
